The Human Side

Meet Jeff Johnson

When enhancements or changes are made to Essentia, it’s Jeff Johnson’s job to test the changes to make sure everything is working properly. After he completes the testing and is satisfied that everything will work as requested, the program changes get to you, the client, on the next Essentia release. Additionally, Jeff installs and sets up of both batch and real-time Internet banking.

Jeff also takes calls when the real-time connection is down or when the bank’s customer’s data is not showing up in Internet banking. He researches the issue before finding the best possible solution. When the real-time service is down–in most cases–it’s just a matter of restarting services. Some cases are a little tougher than others. Jeff has been in Quality Control/Testing, Internet Banking at MBS for 2 1/2 years. He was in banking for 12 years before joining MBS. Jeff has been with MBS for four years.

Jeff said he really likes the people at MBS and the interaction with the MBS customers. “I’m always encouraged to grow in my position and to learn more.” He aJeff Johnsondded, “Everyone here works together to help resolve problems and answer customers questions. I learn something new every day.”

Jeff said if he didn’t work for MBS, he’d be a police officer because he likes helping people. Helping people every day is what Jeff does best here at MBS. Valerie Dunlarvey, Vice President, Community Bank in Winslow, IL said, “Jeff is the most polite person I have ever dealt with. Always helpful and treats you like your problem is his prime concern. Gets back to you quickly.”

When Jeff, an Olathe, Kansas native, is not at work, he likes going to the zoo and spending time with his wife Shannon and chasing around their 15-month old son, Sterling. His favorite travel spot is Las Vegas. Jeff loves the Kansas City Royals and the Green Bay Packers. In fact, during the last stock sale, Jeff bought stock in the Green Bay Packers, therefore, he owns part of an NFL franchise.

We asked Jeff to tell everyone something funny. He said, “I have a twin brother. The first time I brought my wife home to meet my parents, I apparently didn’t tell her I had a twin brother. She saw a picture of my twin and his wife and two daughters. She looked at me and said, “I think you forgot to tell me something.” She thought the family picture was of my family and me!”

Celebrating Twenty Years

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Tim Vaccardo and Jim Lincoln both joined Modern Banking Systems twenty years ago. They were honored with a dinner at Anthony’s Steakhouse in Omaha. More than a dozen other 20-year veterans also attended.

Pictured are Tim Vaccardo, Mike Cronin, CEO, and Jim Lincoln.

The Last Day of the Year

American Exchange Bank

Pictured are Andy Clements and Vance Comstock (and a dead power supply). Picture by Rob Clements.

Around 7:30 p.m. – on the last day of the year – the American Exchange Bank in Elmwood, Nebraska, scan station went dark. Of course, they would be closed on New Year’s Day, but planned to open the following day and wanted to process proof. A quick phone call to MBS and a service call was scheduled.

Vance Comstock, MBS technician, volunteered for the job and showed up at the bank around 9:15 a.m. on January 1. He quickly found the problem and had it fixed by 9:45 a.m. The problem was just a simple power supply issue, but Vance was prepared; he had a replacement PC ready to go.

Vance didn’t care that it was New Year’s Day. He said, “I take my work personally. If a customer isn’t up and running, it’s my responsibility to do whatever it takes to get them back on-line. Besides, it was a nice drive and those guys are fun to work with.”

The American Exchange Bank’s executive vice president, Rob Clements, said, “We thank you for today’s great service and for 35 excellent years with MBS.” The bank  is located in Elmwood, Nebraska.